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Customer Services

Customer Services

Do you need help or have a question? We are happy to assist!

Frequently Asked Questions

Safety

  • What are the payment conditions?
  • Click here to consult the in3 payment conditions.

  • Does in3 process personal data?
  • Yes, in order for you to use our services we need your personal data. Please read our privacy statement for more information.

Deliveries, cancellations & returns

  • I have sent the entire order back. What happens next?
  • As soon as your return shipment has been processed, you will receive confirmation thereof by e-mail. We will refund the amount you paid into the bank account number held on record by us within 5 working days.

  • I have returned part of the order. What happens next?
  • In this case, you only pay for the products you keep, including any dispatch costs. As soon as your return shipment has been processed, you will receive confirmation thereof by e-mail. We will deduct any refund due from the final instalment.

    If you paid more than the price of the products you have kept, we will refund the surplus into the bank account number held on record by us.

    If you have not yet received confirmation after two weeks, contact the webshop and ask if your return shipment has arrived.

  • I want to cancel the order. What do I do?
  • In that case, it is best to contact the webshop. The webshop will forward the cancellation to us and we will refund the amount paid by you into the bank account number held on record by us.

  • I have not received my product(s). What can I do?
  • Contact the webshop first to find out why you have not received the order yet. Alternatively, you can always contact in3.

  • What do I do if the products are damaged, deviate from what I ordered or if I have other questions about the order?
  • In that case, it is best to contact the webshop where you placed the order. They will be able to assist you further.

  • When will the order be delivered?
  • It is best to contact the webshop where you placed the order. They will be able to assist you further.

Payments

  • I am waiting for a refund from In3. When can I expect this to come through?
  • We will refund the amount you paid into the bank account number held on record by us within 5 working days.

  • I have returned (part of) my order, but still receive a reminder. Why is that?
  • It may be that the items you returned were not yet processed by the webshop when we sent the payment reminder. Once the return shipment has been processed, the webshop will send confirmation thereof. If you did not return the entire order, In3 will send you an e-mail with the adjusted amount. Any refund due will be deducted from the last instalment.

  • Can I enter into a repayment arrangement with or be allowed to defer payment to in3?
  • No, unfortunately, this is not possible. You must pay the amount before the stipulated date(s).

  • How can I pay the second and third instalment?
  • You will receive a new payment link by e-mail for each instalment. Did you not receive it or did you lose the e-mail? Please contact our customer services department.

  • How can I make payments to in3?
  • In3 offers safe and easy payment through iDEAL via the link sent by e-mail. If you prefer paying the invoice amount by bank transfer, you can, of course, use that option instead:

    Bank account number: NL42 INGB 0006 5280 43 (BIC INGBNL2A)
    In the name of: Stichting Beheer ontvangsten Capayable
    Payment reference: Invoice no.

  • Why do I receive a reminder when I have already paid?
    1. Processing your payment and sending the payment reminder crossed each other. For example, you made a payment yesterday, but this has not been processed yet. In that case, you can ignore the payment reminder.
    2. If you did not make the payment via the iDEAL link, you may have used a different payment reference. In that case, you can contact our customer services department.
    3. You made the payment via bank transfer to a bank account number other than: NL42INGB 0006 528 043 in the name of Stichting Beheer Ontvangsten Capayable. Contact our customer services department to find out where the payment went.
  • I did not receive a payment summary.
    1. The invoice has ended up in your spam box. To avoid this from happening next time, we advise you to mark our e-mails as trusted (safe sender).
    2. Your e-mail address may contain a typing error. That is why the invoice did not arrive. In that case, it is best if you contact our customer services department.

Ordering with in3

  • Why do I receive the message that I cannot pay with in3?
  • In3 performs a data check prior to payment. Reasons for an unsuccessful payment can vary. We will be happy to explain this to you by telephone, via WhatsApp or by e-mail.

  • In which shops can I pay with in3?
  • Click here for an overview of webshops where you can pay with in3.

  • How does in3 work?
  • With in3, you pay the order in 3 equal instalments at 0% interest. Click here to find out how it works.

  • What does payment in instalments with in3 mean?
  • In3 is the only staggered payment method without interest or borrowing and without a negative credit registration. You pay in three instalments, within 60 days. You pay the first instalment directly via iDEAL. You pay the second instalment within 30 days and the third 30 days after that. 

Contact us

Do you need help? Please do not hesitate to contact us.

E-mail: klantenservice@payin3.nl
On working days, we aim to respond to your e-mail within 24 hours.

Telephone: +31 (0)88 39 93 333
Mondays to Fridays 9am to 5pm
Saturdays & Sundays closed.

WhatsApp: +31 (0)6 135 327 75
We only use WhatsApp to app and not to make telephone calls.

Facebook
We are happy to answer any of your questions via Facebook. In addition, Facebook will always keep you up to date on discounts, promotions and new webshops.

Address
Meerenakkerplein 5
5652BJ Eindhoven
The Netherlands