Support

In3 is a payment solution that every webshop should have, including yours. We allow your customers to make the payment in 3 instalments, without incurring additional costs for it. Click here to find out how it works.

With In3, customers pay in 3 equal instalments via iDEAL. Click here for an explanation.

Currently, In3 only operates in the Netherlands, but we do have great ambitions to roll out to other countries. The next country where in3 will be available is Belgium.

Rates depend per webshop and per sector. We charge a fee for each successful transaction. There are no other extra costs! Click here to request further information.

No! You are not bound by a one-year contract or a subscription and you can opt in and out any time you want.

Complete the contact form and we will send you an overview of the possibilities as soon as possible.

After the offer has been approved, we will send you the registration package. After receipt, we will supply the plug-in straight away so you can get started.

Click on link for logos.

Click on link for sample texts.

Click on link for instructions on how to add In3 on the product page.

Visit this page to find out how in a joint effort, we can generate more revenue for your webshop.

In3 can be implemented in any way and is possible for every web store. We have our own API, various plug-ins and we work together with various payment service providers. Click here for an overview.

Throughout the process, we remind your customer to make the payments in time. We do this entirely free of charge and with a customer-friendly and professional approach. If payment has not been received within 75 days, we will forward it to our debt collection partner.

In special cases, we will be happy to assist your customer. For this, it is best to send an e-mail to klantenservice@payin3.nl.

In3 performs a data check prior to payment. Reasons for an unsuccessful payment can vary. We will be happy to explain this to the customer by telephone, via WhatsApp or by e-mail.

This depends on how your webshop is linked to In3. Generate a credit note that corresponds to the actual return value either via your own system or through your PSP. We will process the refund to the customer and settle this with your webshop later, if applicable.

If a return or cancellation is known within our system, we will notify the customer accordingly.

We send all payment overviews by e-mail. It is, therefore, important that we have the correct e-mail address on record. If the e-mail address has been entered incorrectly during ordering or if it has changed in the meantime, please send a message to klantenservice@payin3.nl.

Generate a credit note that corresponds to the actual return value by means of the way in which you are linked to In3. We will process the refund to the customer and settle this with your webshop later, if applicable.

Unfortunately, this is not possible. We carry out a data check beforehand and it is on the basis of these data that we determine to accept or reject the payment risk for this order. The address forms a part of the data that we check. Acceptance of said risk is no longer valid if delivery is made at an alternative delivery address.

Unfortunately, despite the data check, we cannot always prevent fraud. If you suspect an order to be fraudulent, the best course of action is to send an e-mail to klantenservice@payin3.nl.

We guarantee to pay the amount, depending on the option you choose. We can take over the invoice straight away or only in cases concerning non-payment. Click here to ask for the possibilities.

Please transfer the amount to NL42INGB 0006 528 043 in the name of Stichting Beheer Ontvangsten Capayable, stating the invoice number. We will process the payment as quickly as possible.

Yes, we guarantee to pay out every order that has been accepted and that meets the conditions.